Welcome to PropTrusted.com (the “Platform”)

Your privacy is of utmost importance to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines our practices for collecting, using, disclosing, and safeguarding your data when you interact with our website and services.

We comply with global data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), the California Consumer Privacy Act (CCPA) for California residents, and other relevant regulations to ensure that your information is managed securely and transparently.

By using our website and services, you confirm that you have read and understood this Privacy Policy. If you do not agree with its terms, please refrain from using our platform.

This policy applies to all users of PropTrusted.com, regardless of location. It governs the processing of personal and non-personal data collected through your interactions with our website, services, or affiliated communications.

Throughout this document, references to “we,” “us,” “our,” or the “site” refer to PropTrusted.com. Please note that this Privacy Policy is supplemented by our comprehensive Terms & Conditions.

This Privacy Policy explains:

• What information (including personal data) we collect and why;

• How we collect and process your information;

• How your data is used and shared;

• Your rights over your data (e.g., access, correction, or deletion);

• How to contact us for questions or concerns.

1. DATA COLLECTION

We collect personal and non-personal information to provide you with the best possible experience on the platform. The types of information we collect include:

Personal Information Personal information is any data that identifies or can be used to identify you directly or indirectly. This may include:

• Your name, email address, phone number, and account details when you register on the Platform.

• If you register on our Platform using Google Single Sign-On (SSO), we will automatically receive your Google account email address. This email will be used both for account creation and for enrollment in our communications list, including our weekly newsletter and updates. You can opt out of non-essential communications at any time.

• Professional or financial details, such as trading experience or prop firm preferences, if provided during your use of the Platform.

• Any information you voluntarily share with us, such as when you contact us or participate in surveys.

Non-Personal Information Non-personal information is collected automatically and does not directly identify you. This may include:

• Device and browser details (e.g., type, version, and operating system).

• IP address and geolocation data (where permissible by law).

• Website usage data, including pages visited, time spent, and clickstream patterns.

Analytics and Session Recording We may use analytics and session-recording tools to understand how users interact with the Platform and to improve our product, diagnose technical issues, and detect fraud. These tools may collect information about your interactions with the Platform, including page and screen views, clicks, mouse movements, navigation paths, timestamps, console logs, events (feature usage), and device and browser details (type, version, operating system, screen size). When you are logged in, session recordings may be associated with your account identifier to help troubleshoot account-specific issues.

We do not intentionally collect payment card numbers, full passwords, or other highly sensitive authentication data. We will only enable session recording for users in jurisdictions that require explicit consent after the user has provided affirmative, documented consent. For users who opt out, we will not record session replays or set related tracking cookies.

Cookies and Similar Technologies We may use cookies and similar technologies to enhance your browsing experience. These technologies may collect information about your interactions with our website, such as your preferences and session details.

Consent for Session Recording and Analytics Where required by law (including for users in the European Economic Area and the UK), we will obtain your explicit opt-in consent before enabling session recording or analytics that may capture page content. You may change or withdraw consent at any time via the cookie settings, your account settings, or by contacting [email protected]. Consent decisions are recorded with timestamps to demonstrate compliance.

Third-Party Sources We may also receive information about you from third-party sources, such as:

• Social media platforms if you engage with us there.

• Referral or advertising partners when you access our Platform through their links.

We ensure that any data collected is handled in compliance with applicable data protection laws.

2. PURPOSE OF DATA COLLECTION

We collect and use your information for the following purposes, in accordance with applicable laws and your preferences:

To Provide Our Services

• Facilitate your use of the Platform, including matching you with suitable proprietary trading firms (prop firms).

• Process your registration, account setup, and any preferences you submit.

To Improve Your Experience

• Personalize the Platform and our communications to align with your preferences and interests.

• Analyze user behavior to improve website functionality, user experience, and overall performance.

To Communicate with You

• Respond to your inquiries, requests, or feedback.

• Send service-related updates, including changes to this Privacy Policy or our Terms & Conditions.

For Marketing and Promotions

• Send you newsletters, promotions, or other content that may interest you (only with your consent, where required). If you register via Google SSO, you will be automatically enrolled to receive our newsletter and updates based on legitimate interests and your acceptance of this Privacy Policy and our Terms & Conditions. In all cases, you may unsubscribe at any time.

• Display targeted advertisements on our Platform or third-party websites based on your preferences.

For Compliance and Legal Obligations

• Comply with applicable laws and regulations, including those governing data protection, fraud prevention, and cybersecurity.

• Respond to legal requests or enforce our rights under our Terms & Conditions.

To Protect Our Platform and Users

• Detect and prevent fraudulent or unauthorized activity.

• Safeguard the integrity and security of our Platform and services.

We will only process your personal data for the purposes outlined above and in compliance with applicable legal bases, such as your consent, contractual necessity, or our legitimate interests. If we need to use your data for any purpose not specified here, we will notify you and obtain your consent where required.

3. LEGAL BASIS FOR PROCESSING DATA

We process your personal information based on the following legal bases, as applicable under relevant data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):

• Consent: When you voluntarily provide information or opt-in to receive marketing communications, we process your data based on your consent. You have the right to withdraw your consent at any time.

• Contractual Necessity: Certain data is required to fulfill our contractual obligations to you, such as providing access to our services or facilitating matches with proprietary trading firms.

• Legal Obligations: We may process your data to comply with applicable laws, regulations, or legal requests, such as tax, fraud prevention, or compliance with data protection laws.

• Legitimate Interests: We may process your information to pursue our legitimate business interests, provided that such processing does not override your rights and freedoms. Legitimate interests include:

  • Improving and personalizing our services.

  • Ensuring the security and integrity of the Platform.

  • Conducting business analytics and research.

When you create an account through Google SSO, we process your email address for the dual purpose of account management and delivering newsletters and updates. This processing is based on our legitimate interest in providing you with service-related communications and relevant content. You may opt out of receiving newsletters without affecting your access to the Platform.

• Vital Interests or Public Interest: In rare cases, we may process your data to protect your vital interests or the public interest, such as preventing harm or responding to emergencies.

We ensure that any processing of your personal data is conducted in compliance with applicable data protection laws. If you have any concerns or questions about the legal bases for processing your data, you may contact us at [email protected].

4. DATA SHARING AND DISCLOSURE

We do not sell or rent your personal information. However, we may share your data with third parties under the following circumstances:

With Your Consent We will share your information with third parties when you have provided explicit consent for such sharing.

Service Providers and Partners We may share your information with trusted third-party service providers or partners who assist us in operating the Platform, providing services, or conducting business activities (e.g., payment processors, IT support, hosting providers, or analytics services).

Legal Compliance and Law Enforcement We may disclose your information if required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes sharing data to protect the rights, property, or safety of PropTrusted.com, our users, or others.

Business Transfers In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the acquiring entity or its advisors. We will notify you of such changes as required by applicable laws.

Aggregated or De-Identified Data We may share aggregated or de-identified data that cannot be used to identify you with third parties for research, marketing, or analytical purposes.

5. DATA RETENTION AND STORAGE

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

Retention Period We retain your account data for as long as your account is active or as needed to provide our services. We may retain data related to transactions or communications for record-keeping, compliance, and audit purposes. We may also retain certain data to meet legal obligations, resolve disputes, or enforce our agreements.

Analytics & Session Recording retention We retain analytics events and session recordings only as long as necessary for the purposes described in this Policy and to comply with applicable law. Our retention defaults are:

• Anonymous sessions (non-logged-in): retained for 30 days then permanently deleted or irreversibly anonymized.

• Logged-in user sessions: retained for 90 days by default.

• Exception for security/fraud investigations: recordings required for a validated investigation may be retained up to 12 months; such exceptions are recorded, justified, and periodically reviewed.

Recordings will be purged automatically according to these schedules; if you request deletion of your personal data we will delete or anonymize session recordings associated with your account in accordance with this retention schedule and applicable law.

Data Deletion If you request deletion of your personal information, we will remove or anonymize your data unless retention is required for legitimate business purposes, compliance with legal obligations, or dispute resolution.

Storage Locations Your data may be stored and processed in the country where you reside, or in other countries where our service providers or partners operate. We implement safeguards to ensure that your data is protected regardless of location.

Security Measures We use industry-standard technical, administrative, and physical measures to protect your data from unauthorized access, loss, or misuse. However, no system can be 100% secure, and we encourage you to take precautions when sharing personal information online.

6. YOUR RIGHTS AND CHOICES

We respect your rights regarding your personal information and provide mechanisms for you to exercise control over your data.

Access and Portability You have the right to request access to the personal data we hold about you. Where applicable, we will provide a copy of your data in a portable and commonly used format.

Correction You have the right to request correction of inaccurate or incomplete information.

Deletion You may request the deletion of your personal data, subject to legal or contractual obligations that require us to retain certain information.

Restriction of Processing You have the right to restrict how we process your data in certain circumstances, such as if you contest the accuracy of the data or object to its processing.

Session Recording Control and DSARs You may opt out of session recording and analytics at any time using the cookie/consent manager or by contacting [email protected]. For users in the EEA/UK, session recording will only be enabled after explicit opt-in consent. If you submit a request to access, correct, or delete your data (DSAR), we will locate session recordings tied to your account and provide them or remove them in accordance with applicable law and the retention schedule. If recordings contain other users' data, we will take reasonable steps to redact third-party content.

Objection to Processing You may object to our processing of your data for direct marketing purposes or based on legitimate interests.

Withdraw Consent If we process your data based on your consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Filing Complaints If you believe we have violated your data protection rights, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.

Opt-Out of Marketing You can opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in any email or contacting us directly.

Managing Cookies You can manage your preferences for cookies and similar technologies through your browser settings.

7. DATA SECURITY

We are committed to safeguarding your personal information and take appropriate technical, administrative, and physical measures to protect your data against unauthorized access, loss, alteration, or disclosure.

Security Practices We use encryption protocols (e.g., SSL) to protect sensitive data transmitted via the Platform. We restrict access to personal data to authorized personnel who are subject to strict confidentiality agreements.

Access Controls for Session Recordings Access to session recordings is restricted to authorized personnel for legitimate business reasons (product development, debugging, fraud prevention). Access is governed by least-privilege role-based access controls (RBAC), protected by multi-factor authentication, and subject to audit logging and periodic review.

User Responsibilities While we take extensive measures to protect your data, you also play a critical role in its security. Ensure your account credentials remain confidential and avoid sharing sensitive information over unsecured channels.

Limitations Despite our efforts, no system can be entirely secure. If you suspect any security breach or unauthorized access to your account, notify us immediately at [email protected].

8. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party platforms, and we are not responsible for their privacy practices.

If you click on links or interact with third-party services, their privacy policies will govern the collection and use of your data. We encourage you to review their policies before sharing any information.

Some pages on our Platform may include embedded content from third parties (e.g., videos, social media widgets). Interacting with such content may result in data being shared with the respective third party.

9. CHILDREN'S PRIVACY

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected].

If we discover that we have inadvertently collected personal information from a child under 18, we will promptly delete it from our systems.

10. INTERNATIONAL DATA TRANSFERS

As a global platform, your personal information may be transferred to and processed in countries outside your location, including countries that may not have the same level of data protection laws as your jurisdiction.

We implement safeguards, such as standard contractual clauses or equivalent mechanisms, to ensure that your data is protected during international transfers.

By using our Platform, you acknowledge and consent to the transfer, storage, and processing of your data in accordance with this Privacy Policy.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable laws.

Significant changes to this policy will be communicated via email (if you have provided it) or a notice on our Platform.

All changes will become effective immediately upon posting unless otherwise stated. Continued use of the Platform after updates constitutes acceptance of the revised policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us using [email protected].